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Contact US

17 Delaware Ave

Liberty NY 12754

email:flamecraftllc@gmail.com

Phone : 914-475-7792

Easy Exchanges and Returns

If you are not satisfied with your product, we have a 30- day return policy, which means you have 30 days after receiving your item to request a return/exchange.

To be eligible for a return, your item must be in the same condition that you received it, with its original label and not yet lit/used. You can send your item back with its original packing and the return label provided to you.

To start that process, please contact us at flamecraftllc@gmail.com. Please note that returns will need to be sent to the following address: Flame Craft Candles, 17 Delaware Avenue, Liberty, NY 12754. You will be given a return label with your order, please let us know it is coming and the reason for your return. We will notify you once we've received and inspected the return. If your return is accepted we will refund you automatically using the payment method you chose to make the original purchase. Items sent back to us without first requesting a return will not be accepted.

Refunds

You will automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us at flamecraftllc@gmail.com for any return questions.

Instructions for Use

Enhance your candle experience with our premium quality candles and expert tips. Trim Wicks to 1/4 inch before each lighting. Burn your candler 3-4 hours at a time to ensure a proper melt pool. Do not burn the candle for over 4 hours. Keep the candle on a flat, heat-resistant surface. Do not leave unattended when lit. Keep away from, foreign objects and flammables. Do not add water.

Warning To prevent fire or serious injury: Burn within sight. Keep away from flammable objects. Keep away from children and pets.

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